送貨
查看訂單
請登入您的帳號，查看您的訂單狀態
電腦：右上角選擇帳戶登入
手機：打開左上角選單> 最下方 Account 登入
我的訂單什麼時候發貨？
我們盡最大努力確保您下訂單後的第二天發貨。如果您急需訂購，可以加購我們的快速出貨，以便我們提供優先出貨服務。
訂購客戶將在您的訂單得到確認的 第1天收到訂購成功信，第2-4天收到出貨通知。
（若是沒有收到信件請務必檢查『所有郵件、垃圾郵件』以免信件被阻擋導致您沒有看到）
我如何追踪我的訂單？
跟踪號碼通過電子郵件發送。如果您對訂單狀態有任何疑問，請發送電子郵件至vegapuffcom@gmail.com，我們會幫助您解決問題
我的包裹未到達，我該怎麼辦？
發送電子郵件至vegapuffcom@gmail.com ，我們將盡最大努力與運貨商合作，為您解決問題。
我多快可以收到我的Vega？
我們的運輸服務旨在確保您盡快收到您的產品。如果您急需訂購，您可以可以加購我們的快速出貨，以便我們提供優先出貨服務。
有用的交貨信息
檢查您的確認電子郵件，確保您的地址等詳細信息沒有錯誤，並檢查您的手機號碼
密切關注您的包裹運送更新消息以監控錯誤
有時超商取貨訊息不一定會準時送達，您可以在商品出貨後的2-3天主動自超商詢問
宅配如果您的建築物對外人上鎖，那麼為了更加安全，我們建議您在訂單中添加備註，說明將貨物放在安全的地方，例如轉交警衛室
其他送貨相關問題
您可以透過官方e-mail與我們聯繫
客服、合作、批發、零售等相關問題：contact@vegapuff.com
訂單運送相關問題：vegapuffcom@gmail.com
或是LINE ＠vegapuff
Delivery
When will my order be shipped?
We do our best to make sure your order is shipped the day after you place it. If you need your order in a hurry you can place a “Priority shipping” for our express service.
Subscription customers will receive a notification 2-4 days before your order is confirmed and processed.
How do I track my order?
Tracking numbers are sent via e-mail. If you have any questions about the status of your order email vegapuffcom@gmail.com and we’ll help you sort it out.
My package never arrived, what do I do?
E-mail us at vegapuffcom@gmail.com and we’ll do our best to work with the carrier to resolve it for you. However, please note that we cannot be held responsible for carrier errors.
How quickly can I get my Vega?
Our shipping service is designed to ensure you receive your product as soon as possible. If you need your order in a hurry you can place a “Priority shipping” for our express service.
Useful information for delivery
Check your confirmation email to make sure there are no errors in your address details and that your flat number is included if needed
Follow your tracking link closely to monitor for errors or alerts
If your building is locked to outsiders then to be extra safe we recommend adding a note to your order about a safe place to leave the delivery e.g. hand it to building staff
Via more shipping problems please kindly contact our shipping team by email: vegapuffcom@gmail.com